01Who we are

Magic Allstars is operated by Magic Allstars Ltd, a company registered in England and Wales, company number 16178345. Its registered office is Paisleys, Squids Gate, Challock, Ashford, England, TN25 4DR.

Contact the programme at magic.allstars.cheerleading@gmail.com or 07591 198508. Our usual training venue is the gymnasium at Highworth Grammar School, Maidstone Road, Ashford, Kent, TN24 8UD. Your booking confirms the venue for your session.

In these terms, “we”, “us” and “Magic” mean Magic Allstars Ltd. “You” means the adult customer entering the agreement. An “athlete” is the person taking part. For an athlete under 18, an adult with appropriate parental responsibility or authority must arrange their participation and accept the payment obligations.

02Joining and your agreement

These terms apply to Magic training, membership, trials, coaching and purchases supplied by Magic. Your written offer or booking confirmation identifies the particular service, fees, start date and any programme-specific commitments. Read those details before accepting and contact us if anything is unclear.

An enquiry or trial does not automatically enrol you into paid membership. We will confirm acceptance of your enrolment or booking in writing. We will provide the applicable terms and payment details in a form you can keep. Specific arrangements expressly agreed in your accepted offer apply to that arrangement, but cannot remove your statutory rights.

Give accurate athlete, account-holder, emergency-contact and health information, and tell us promptly when it changes. An athlete’s membership and allocated place belong to that athlete and cannot be transferred to another person without our agreement.

03Trials and promotional offers

A complimentary trial applies only where it is offered and confirmed. A further trial may carry a charge, which must be disclosed before you book. Tell us promptly if you need to rearrange or cancel so that the place can be offered to another athlete.

An enrolment offer is valid for seven calendar days from issue unless the offer states another expiry date. A place remains subject to availability until we confirm acceptance. Eligibility, discounted joining fees, included kit and any other promotional conditions must be stated in the offer; we will honour the terms of an offer validly accepted within its stated period.

Promotions are not applied retrospectively unless their terms say otherwise. Referral rewards depend on the published promotion conditions, including any requirement that the referred athlete actually joins. Opening a free account or Member Hub does not itself create paid membership or a right to paid-member rewards.

04Membership, joining fees and training fees

These are separate charges. Your offer must identify any one-off joining fee, annual membership charge, training fees, additional sessions and compulsory programme costs before you accept. Consumer prices include applicable taxes. Optional extras require your agreement.

Your membership confirmation sets out the annual membership start, expiry and renewal dates. An annual membership charge does not pay for weekly training or guarantee a place in a future competition season. We will tell you the renewal price and date before payment is due. A new fixed-season agreement requires fresh acceptance.

Do not attend where a required membership has expired without first arranging renewal with us. If you leave and later rejoin, we will confirm availability and any applicable joining or renewal charge before you commit.

Adding or removing sessions changes your agreed package only once confirmed by Magic. We will explain the resulting price, any joining charge or discount, and effective date before you accept. A competition package does not automatically include recreational or other additional sessions unless your offer expressly includes them.

05Payments and missed sessions

Pay the amount and on the dates in your accepted offer. Where paying by bank transfer, use the reference we provide, or the athlete’s full name if no reference has been supplied. Tell us about payment errors so we can investigate and correct them.

Your agreed training fee reserves an athlete’s place. Missing a session does not normally reduce that fee or create an automatic replacement session. We will consider requests relating to injury, long-term illness or other exceptional circumstances individually. This does not limit remedies where we fail to supply the agreed service.

Competition training fees pay for each month’s training. The monthly training rate is set for the agreed season; these payments are not instalments of a single annual or season training price. Your offer must explain how published holiday closures are reflected in the monthly price. Competition-entry or other separately agreed costs are identified independently.

If payment is overdue, we will contact you to resolve it. We may suspend an unpaid place after reasonable notice, taking account of any genuine payment dispute or agreed arrangement. There is no automatic late-payment penalty under these terms. Cancellation does not remove sums properly due for services already supplied or other fair, agreed commitments.

06Leaving recreational, dance or tumble training

No additional month’s notice is required. Contact the programme by email, or speak to the head coach and ask for written confirmation. Include the athlete’s name and the sessions being cancelled. You do not need to obtain discretionary permission to use this cancellation right.

Cancel any standing order that you control. If Magic or its payment provider controls a recurring collection, tell us to stop future collections. Simply missing classes does not tell us that you wish to leave. We will correct payments collected in error after an effective cancellation rather than applying a blanket refusal of refunds.

You may continue attending during your paid period, provided normal membership and safety requirements are met. Fees for the part of that period you choose not to use are not normally refunded, subject to statutory cancellation rights, service failures and any exceptional arrangement agreed with us. Competition-team commitments are addressed separately below.

07Competition teams: a full-season commitment

Before you accept, we will provide the season start and end dates, training commitment, scheduled events, compulsory kit, training price and separately payable competition costs, with payment dates. Competition training fees cover each month’s training at the monthly rate set for that season. They are separate from competition entries, choreography, uniform and other expressly agreed costs.

If an athlete needs to withdraw

Contact the head coach as soon as possible, explain the circumstances and request a written withdrawal statement. We will consider serious injury, long-term illness, relocation and other exceptional circumstances fairly, alongside the effect on the team. No athlete is required to continue training where it is unsafe or medically inappropriate.

Withdrawal does not automatically cancel amounts already properly due, including previously agreed competition entries, choreography or personalised uniform costs that we have reasonably committed on your behalf and cannot recover. Any additional cancellation charge must reflect a reasonable, evidenced loss directly caused by the withdrawal. We will take reasonable steps to reduce that loss and deduct costs saved, refunds obtained and amounts recovered through a replacement athlete. We will not charge twice for the same loss. Because training is paid for monthly, withdrawal does not automatically make every remaining month’s training fee payable as a season debt.

We will explain any sum claimed and how it was calculated. Stopping a payment alone does not settle a disputed competition-team balance. These provisions do not restrict statutory cancellation rights or remedies where Magic breaches the agreement.

Placements, events and travel

Coaches allocate teams, roles and skills using athlete safety, ability, age and event rules. A place does not guarantee a particular stunt role, competition result or progression. Material changes to the agreed programme will be discussed with affected families, with fair options where the contracted service cannot be supplied.

Event entry, spectator tickets, travel and accommodation are included only if expressly stated. Separately arranged travel is your responsibility. We will identify the supplier and applicable cancellation terms before any separately chargeable booking is agreed. No package travel arrangement is created by this general wording.

08Private coaching, workshops and dated events

Your confirmation sets out the coach, date, duration, price, payment method and any event-specific requirements. Private coaching requires at least 24 hours’ notice to cancel or rearrange without a late-cancellation charge. If you give less notice or do not attend, any charge will be no more than the agreed session price and must reflect our reasonable loss after savings or a replacement booking.

If the booking was complimentary, no session fee will be invented after cancellation. Where Magic cancels paid coaching, we will offer a suitable alternative or refund the undelivered session if you do not accept it. Workshops, camps and other dated events have the cancellation conditions clearly supplied before booking, alongside your statutory rights.

09Changes or cancellations by Magic

We may need to change a coach, room or session arrangement for safety, illness or venue reasons. We will notify you as soon as reasonably possible and aim to provide a suitable alternative. Minor changes will not reduce the substance of your agreed service.

If we cancel a paid session and cannot provide an agreed suitable replacement, we will refund the relevant undelivered service. We will not force you to accept credit instead of a refund where a refund is due. If a permanent timetable change or venue closure prevents us supplying your agreed programme, you may cancel the affected service and receive a refund for the undelivered part, without a cancellation penalty.

For disruption beyond our reasonable control, we will explain what has happened and take reasonable steps to reduce its effect. This does not give us an unrestricted right to retain money for services that will not be supplied. Planned holiday closures and the number or basis of included sessions must be disclosed before you join.

10Statutory cancellation rights

Where a service agreement made online, by phone or away from our premises carries a statutory cooling-off right, you normally have 14 days from making the agreement to cancel. Send a clear cancellation statement to our email or postal address. You may use the model form below, but you do not have to.

If you expressly ask us to begin a qualifying service during that period and then cancel, we may charge a proportionate amount for the service supplied where the legal conditions for doing so have been met. You lose the cooling-off right on full performance only where you have expressly consented to early performance and acknowledged that consequence.

Specific-date or specific-period leisure bookings can be exempt from the statutory cooling-off right. We will identify any applicable exemption before you book; we will not assume every ongoing membership is exempt merely because it involves sport. Contractual cancellation options and remedies for a service we fail to provide still apply.

Where a statutory cancellation refund is due for a service, we will pay it within 14 days of being informed of cancellation, using the original payment method unless you expressly agree otherwise. No refund administration fee applies.

11Health and safe participation

Cheerleading, dance and tumble involve physical activity and a risk of injury. We will provide coaching with reasonable care and skill. Athletes must follow coach instructions, use equipment as directed and attempt stunts or skills only when authorised and appropriately supervised. Accepting these terms does not waive our responsibility for negligence.

Tell us about relevant conditions, allergies, injuries, medication, accessibility needs or changes affecting safe participation. Discuss adaptations with the coach. Seek suitable medical advice where necessary. Tell the coach immediately about pain, injury or illness; an athlete may be asked to stop for safety reasons. Reasonable adjustments will be considered in line with our legal obligations.

Wear suitable, clean, undamaged sportswear and footwear for the session. Remove jewellery before training; tape and clear retainers are not substitutes where jewellery is prohibited. Keep nails short and safe; artificial or extended nails that create a risk are not permitted. Tie back long hair securely, avoiding sharp clips or pins. Do not chew gum while training.

Team-specific uniform and footwear requirements will be explained before commitment. Safety decisions are based on suitability and condition, rather than assuming an item is unsafe solely because of where it was purchased.

Report accidents or injuries promptly so that appropriate care and an incident record can be arranged. Delayed reporting does not automatically remove your legal rights. We may contact emergency services or your emergency contact where necessary and will act in the athlete’s best interests.

12Children, collection and safeguarding

Provide reliable emergency-contact and authorised-collection details. Follow the drop-off and collection arrangements confirmed for your child’s session. Parents and guardians remain responsible before the child is handed over to the coach and after collection. Tell us immediately if collection will be late or the authorised collector changes.

Children must not leave without the agreed permission. Parents, guardians and spectators must remain in designated areas and follow venue rules. Do not enter the training floor without permission.

Safeguarding concerns can be raised with the programme through our contact details and the routes in our safeguarding policy. If someone is in immediate danger, call 999. An athlete or family will not be penalised for raising a genuine safeguarding concern.

13Respect, conduct and team placement

Treat athletes, staff, volunteers and families respectfully. Bullying, harassment, discrimination, threats, violence and dangerous behaviour are not acceptable in person or in programme-related online communications. Follow reasonable coaching and venue instructions. Athletes must not coach or physically assist others in skills unless authorised and supervised.

We may stop participation immediately where necessary to address a serious safety or safeguarding risk. For other concerns, we will normally explain the issue, give an opportunity to respond and allow reasonable steps to resolve it. Any suspension or termination must be proportionate. We will explain the decision and deal fairly with payments for undelivered services and any reasonable evidenced loss.

Honest criticism, a complaint or exercising legal rights is not, by itself, misconduct or “bringing the programme into disrepute”. Selection and progression decisions are based on programme needs and athlete welfare; payment does not buy a guaranteed grade, team place, role or result.

14Insurance, belongings and our responsibility

Our membership charge must not be understood as a promise of personal accident insurance or a guarantee that any injury will be insured. The existence and extent of any insurance benefit depend on the actual policy, insured persons, exclusions and conditions. We will explain any cover expressly included with membership and how to obtain its terms before you pay for that benefit.

You may wish to consider suitable personal accident or travel cover for your own circumstances. Personal insurance does not replace our duty of care, and these terms do not decide whether an insurer must accept a claim.

Keep valuables secure and label belongings. We are not responsible for loss or damage that we have not caused, but remain responsible where our failure to take reasonable care causes loss that the law requires us to compensate.

We are responsible for foreseeable loss caused by our breach of the agreement or failure to use reasonable care and skill. We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. Your statutory rights remain intact.

15Uniform, merchandise and purchases

We will identify the seller, item, size, total price, delivery or collection charge and expected supply date before an order is accepted. Check size and personalisation details carefully. Standard Magic branding does not by itself make an item personalised to an individual customer.

For goods supplied by Magic, the contract is formed when we confirm acceptance of your order. An automated receipt alone is not acceptance unless it says so. We will explain and correct errors before acceptance and will not change an accepted price without agreement. Payment method and any instalment or deposit arrangement must be confirmed before ordering.

Unless another delivery period is agreed, goods will be delivered without undue delay and within 30 days of contract formation. If delivery is delayed, your legal rights to set a reasonable further deadline or cancel where the law allows remain available. Goods remain our risk until received by you or your nominated recipient, except where the law provides otherwise for a carrier you independently appoint.

For ordinary goods bought online or at a distance, you normally have 14 days after receiving them to tell us you wish to cancel, followed by 14 days to return them. You may cancel before delivery. Use the contact details above or the optional model form. Contact us for return instructions; we will identify the correct return address. Return postage for a change-of-mind return is your responsibility only if disclosed before purchase; otherwise we bear it.

We will refund the goods price and basic outbound delivery charge within 14 days of receiving the goods back or evidence that they were sent, whichever is earlier. We may withhold the refund until that point. Enhanced delivery costs above the basic option need not be refunded. You may inspect goods as you would in a shop; a deduction for diminished value is possible only where legally permitted because of handling beyond what was necessary.

The change-of-mind right may not apply to goods genuinely made to your specifications or clearly personalised, or to qualifying sealed hygiene goods once unsealed. We will disclose a relevant exception before purchase. It does not remove rights for faulty, misdescribed or otherwise non-conforming goods. Such goods carry statutory remedies including the short-term right to reject where applicable, repair, replacement or refund. We bear reasonable return costs where legally required for a fault.

For an in-person purchase, a change-of-mind return is available only if we expressly offer one; faulty-goods rights still apply. Sale items have the same statutory rights as full-price goods.

Where the seller is The Cheer Vault Ltd or another identified business, that seller’s purchase terms govern that separate sale. Magic’s training terms do not replace those terms or remove your rights against the seller. Your order confirmation must make clear who is supplying the item.

16Accounts and programme communications

Keep login details secure and use only accounts you are authorised to access. Tell us if you suspect unauthorised access. Parents and guardians should manage children’s information appropriately. A free Member Hub account is separate from paid membership and Member Portal access.

We use the contact details you supply for booking, attendance, payment and safety messages. Keep them current and check your usual email and account messages. Marketing choices are separate from essential service communications. Contact us if you need information in a different accessible format.

We cannot guarantee continuous website or portal availability. If an online function fails, contact the programme so a booking, cancellation or concern can be handled. A technical failure does not extend payment obligations unfairly or prevent you exercising cancellation rights.

17Privacy, photographs and recordings

We process personal information under applicable data-protection law. Our privacy notice should explain how we use registration, health, attendance, account and payment information, our lawful bases, recipients, retention periods and your rights. Agreeing to these terms does not amount to blanket consent for every use of your information.

Promotional photography and video permissions are handled separately from membership acceptance, with appropriate parental authority and regard to the athlete’s wishes. Where consent is used, it may be withdrawn for future use. Declining optional marketing photography does not by itself prevent ordinary participation.

Do not photograph or record other children without appropriate permission. Follow venue and event photography rules. Competition organisers may have their own notices and recording arrangements, which should be supplied before booking where relevant.

18Website, content and brand use

You may read, save and print these terms and other public information for personal use. Magic branding, photographs and other protected content must not be reused commercially or presented as your own without permission or another lawful basis. Do not misuse the site, attempt unauthorised access or upload unlawful or harmful material.

External links are provided for convenience. A separate supplier’s booking or sale will identify that supplier and its terms. We remain responsible for our own descriptions and contractual promises; a general website disclaimer does not remove your consumer rights.

19Questions and complaints

Contact the programme by email, telephone or post using the details in section 1. Include enough information for us to identify the booking or athlete and explain the outcome you seek. Avoid sending unnecessary sensitive information by ordinary email.

We will investigate fairly and respond within a reasonable time, keeping you informed if more time is needed. Ask for director review if your concern remains unresolved. Safeguarding concerns can use the safeguarding routes directly.

If a consumer complaint reaches deadlock, we will provide information about an appropriate approved alternative dispute resolution body and explain whether we are obliged or willing to use it. You do not have to use an internal complaint procedure before exercising your legal rights, and these terms do not impose compulsory private arbitration.

20Changes to these terms or your price

The version supplied when you accept applies to that agreement. We may update future terms to reflect law, safety requirements or changes to how services are offered. We will not apply new obligations retrospectively to an accepted booking.

For an ongoing rolling membership, we will normally give at least 30 days’ notice of a proposed material change or price increase, explain the reason and effective date, and allow you to leave before it takes effect without an added penalty. Legitimate reasons include changes in venue, staffing or insurance costs, tax or legal requirements. The notice must state the actual proposed price; this is not an unrestricted power to impose any increase.

The competition monthly training rate set for the agreed season will not be increased during that season without your express agreement, except a change required by law with the rights the law provides. Urgent safety or legal changes may need to take effect sooner, but will be proportionate and explained. If a material change prevents the agreed service being supplied, fair cancellation and refund rights apply.

21Your legal rights and governing law

These terms do not take away rights given to consumers by law. If a term is unenforceable, the remaining terms continue so far as legally possible. A delay in enforcing a right does not waive it. We will not transfer an agreement in a way that reduces your rights.

The agreement is governed by the law of England and Wales. You retain any mandatory consumer protections and court rights available where you live, including the right to bring proceedings in your home UK jurisdiction where applicable.

Please contact us before accepting if you need a term explained. Keep a copy of these terms, your accepted offer and any season or booking schedule.